Privacy Policy

This policy describes the ways we collect, store, use and protect your personal information. You accepted this policy when you signed up for our Service. We may amend this policy at any time by posting a revised version on our website at . The revised version will be effective at the time we post it.


When you visit the tooner website or install tooner application software on a computer or device, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website, and information about your computer or other access device for fraud and piracy prevention purposes.

If you open an account, we collect the following types of information from you:

·         Contact information - a screen name and email.

Before permitting you to use our Service, we may require you to provide additional information we can use to verify your identity or address or manage risk, such as your date of birth, social security number or other information. We may also obtain information about you from third parties such as credit bureaus and identity verification services.

When you are using our Service, we collect information about your account transactions and we may collect information about your computer or other access device for fraud and piracy prevention purposes.

Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.


When you access our website, we, or companies we hire to track how our website is used, may place small data files called "cookies" on your computer.

We send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don't need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.

We also use longer-lasting cookies for other purposes such as to display your e-mail address on our sign-in form, so that you don't need to retype the e-mail address each time you log in to your account.

You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes.


Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

We store and process your personal information on our computers in the US, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.


Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

·         provide the services and customer support you request;

·         process transactions and send notices about your transactions;

·         resolve disputes, collect fees, and troubleshoot problems;

·         prevent potentially prohibited or illegal activities, and enforce our Terms of Service;

·         customize, measure, and improve our services and the content and layout of our website;

·         send you targeted marketing, service update notices, and promotional offers based on your communication preferences;

·         compare information for accuracy and verify it with third parties.



Third-party applications created by third-party developers may also be available on tooner. Third-party applications are small bits of software, often with interactivity, that can be installed into user profiles or shared with other users. However, tooner does not control the third-party developers, and cannot dictate their actions. When a user engages with a third-party application, that user is interacting with the third-party developer, not with tooner. tooner encourages users not to provide personal information to the third-party's application unless the user knows the party with whom it is interacting. 


We may share your personal information with:

·         Members of the tooner corporate family to provide joint content and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications. Members of our corporate family will use this information to send you marketing communications only if you have requested their services.

·         Service providers under contract who help with parts of our business operations; (fraud prevention, bill collection, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.

·         Credit bureaus to report account information, as permitted by law.

·         Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you meet their criteria which includes having tooner close your tooner Account due to your breach of the tooner Terms of Service).

·         Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)

·         Law enforcement, government officials, or other third parties when

§  we are compelled to do so by a subpoena, court order or similar legal procedure

§  we need to do so to comply with law

§  we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our Terms of Service.

·         Other third parties with your consent or direction to do so.

tooner will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.

If you open a tooner account directly on a third party website or application, any information that you enter on that website or application (and not directly on a tooner website) will be shared with the owner of the third party website or application.


You can review, edit, or remove your personal information at any time by logging in to your account at and clicking the spotUp button on the home page.


If you have questions or concerns regarding this policy, you should contact us by email at

Last updated August 21, 2023



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